If there is a problem with your shipment - if it was damaged, or if there was a problem with the printing, please write to me as soon as possible! They should come to you pristine, and that is usually the case, however due to the fact that these ARE individually printed & not mass produced, every once in a great while there might be a problem with a deck. I always replace damaged or misprinted decks, however, my printer always requires photographs. So, if you write to me about a damaged deck it would help speed things up if you could include photos.
Due to the fact that each item is custom made to order and unique, I do not take returns. It's too timely & expensive shipping-wise & each item is too personal to the person who purchased it. I'm not a "shop" that can resell items - all orders are drop-shipped directly from the printer. Items returned to the printer will probably get thrown in the trash and they will not know why they were sent to them or who you purchased them from.
Please be sure to also read my Terms of Service.
I try to show the clearest pictures I can of the decks, and if you're unsure & want more images, let me know. How they look in the photos on my site is what they should look like when you get them, and most of my decks I strive for an aged, old world look, and sometimes old world printers weren't "perfect" and there will be a defect here & there, or a fragment off-center, or it will look like it has stains or tears - these are intentional.
I can also print small samples for a lesser charge if you want to see the quality ahead of time. Everyone seems to love the actual quality of all the products, though, so this is a pretty irrelevant paragraph.
My goal is to make everyone their dream deck, & I work very hard to make sure people are over-the-top happy!